At the heart of the Fairclough ethos is the desire to deliver exceptional service to our clients. Since we established ourselves in 2008 we have used our technical expertise and creative flair to deliver bespoke facilities management solutions to our client.
These solutions have not only saved our clients a great deal of money over the years, they have helped portray them as progressive and responsible employers considerate to the well-being of their workforce.
We happen to think FM is a pretty straightforward business, or at least it should be: it starts with getting the basics right and understanding that the big picture and the small detail are one and the same.
We lead from the front (all new contracts receive director level attention until we are satisfied they are running to plan), we set high standards and we expect and receive loyalty from our hard-working teams. We welcome diversity, encourage dialogue and reward success.
Our business is founded on flexibility and agility and we are always looking for better, smarter ways of doing things so we can share the benefits with our clients and maintain our – and their – competitiveness.
We look to build strong and collaborative relationships based on shared values, trust and openness across all teams.
We will provide transparent operations and financial cost information, complemented by detailed formal reports as required. Internal governance, rigorous business continuity arrangements, succession planning and consistent engagement by senior management will ensure the level of service is maintained and enhanced.