Our Approach

Why Fairclough2 - Our Approach

Our Approach

Facilities management is not rocket science: it’s about doing ordinary things extraordinarily well and maintaining a standard that everyone can rely upon.

Getting the little details right is at the heart of our Total FM approach, because it means we can earn your trust and start building a genuine partnership, working to an agreed set of objectives and key performance indicators and striving for seamless delivery.

Total FM is your assurance that an expert is taking care of everything, leaving you free to concentrate on what you do best.

We will provide a strategic overview of what’s required, breaking down the tasks in a clear and concise way, agreeing the desired service levels required and reporting back in language that paints a clear picture and empowers you to make informed decisions.

To deliver a truly integrated TFM solution, it is imperative we know as much as we can about your goals, your challenges and frustrations, your culture and your environment.

When we are confident that we understand the full extent of the mission we proceed to a five-point


Fairclough started supporting MetLife on basic preventative maintenances and reactive repairs they did such a good job and were so reliable, flexible and proactive that we have, after a tender process, extended their contract to Total FM Services across the UK and Ireland.


I would highly recommend using Fairclough and we are extremely happy with the level of service provided.  I find that the people arriving on site are extremely good at what they do and usually go over and above standard maintenance to make sure the customer is happy.

National Bank of Abu Dhabi

From the minute we engaged Fairclough they talked me through the relocation process, advised me of the things “I didn’t think about” and made the transitions as simple as possible. Our new offices are fantastic having managed to deliver the works on time and on budget. Fairclough has now been retained to manage all of our ongoing FM requirements.


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