Front of House

front2 - Front of House

Front of House

First impressions count, and the customer experience begins the moment a visitor steps up to your front desk, ideally to receive a friendly greeting and prompt, undivided attention.

And that’s exactly what you will get from a front of house team provided and managed by Fairclough.

Because front of house teams so often hold the key to the way your business is perceived, we go to great lengths to ensure our people have the right skills, experience and, perhaps most important of all, the always-on attitude that says ‘I’m here to help’.

With careful selection, vetting, training, management and monitoring, we can make sure your front of house service portrays your business in the most professional light.

Our front of house teams will look after all reception-based duties, including switchboard and call services, and can also manage post rooms and meeting rooms.


Fairclough started supporting MetLife on basic preventative maintenances and reactive repairs they did such a good job and were so reliable, flexible and proactive that we have, after a tender process, extended their contract to Total FM Services across the UK and Ireland.


I would highly recommend using Fairclough and we are extremely happy with the level of service provided.  I find that the people arriving on site are extremely good at what they do and usually go over and above standard maintenance to make sure the customer is happy.

National Bank of Abu Dhabi

From the minute we engaged Fairclough they talked me through the relocation process, advised me of the things “I didn’t think about” and made the transitions as simple as possible. Our new offices are fantastic having managed to deliver the works on time and on budget. Fairclough has now been retained to manage all of our ongoing FM requirements.


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